Expert advice on knowledge management, team collaboration, and scaling your agency.
Most agencies are hemorrhaging valuable client insights every single day. Brand guidelines buried in email threads. Strategic decisions lost in Slack. Meeting notes scattered across Google Docs. Here's how the best agencies are centralizing knowledge and turning information chaos into competitive advantage.
Your clients are tired of repeating themselves. Every time you ask "What's your target audience again?" you're eroding trust and wasting billable hours. Learn the system top agencies use to capture, organize, and surface client knowledge instantly—so your team always has the context they need.
A 15-person creative agency was losing gold from every client call. Strategic pivots mentioned casually. Budget changes buried in small talk. Brand preferences shared then forgotten. When they implemented AI-powered meeting intelligence, everything changed. Here's exactly what happened in their first 90 days.